Overview
This page collects common questions about using Vala. Product-specific answers will expand as workflows are confirmed.When to use
Start here when you have a general question that does not require troubleshooting a specific error.Prerequisites
No prerequisites are required.Step-by-step
What is Vala?
What is Vala?
Vala is an AI-powered software platform for preparing VA disability claims. It is built for accredited attorneys, claims agents, Veteran Service Organizations, and their teams.
Does Vala replace professional review?
Does Vala replace professional review?
No. Vala supports claim-preparation work. Your organization remains responsible for verifying information and applying professional judgment.
Can veterans use Vala directly?
Can veterans use Vala directly?
Vala is designed principally for professional organizations that prepare VA disability claims. Contact Vala for current product availability and eligibility.
Where can I get help?
Where can I get help?
Browse Troubleshooting or email support@valaclaims.com.
Best practices
- Search the Help Center using the product term shown in Vala.
- Include relevant context when contacting support.
Common mistakes
- Sending sensitive veteran records in an unapproved support channel
- Relying on an answer that does not match your current role or organization setup
Related pages
Troubleshooting
Resolve a specific issue.
Welcome
Return to the Vala overview.