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Overview

Vala is the AI operating system for VA disability claims. It gives accredited attorneys, claims agents, Veteran Service Organizations, and their teams one place to organize claim-preparation work.

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When to use

Start here when you are new to Vala or want to understand how the main workflows fit together.

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Prerequisites

  • An active Vala account
  • Access granted by your organization
  • Approval to work with the veteran information you use in Vala

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Step-by-step

1

Get familiar with the workspace

Review the navigation and the areas available to your role.
2

Start with one Client

Follow the Quick Start guide to learn the core workflow in context.
3

Explore focused guides

Use the Help Center section that matches the workspace you are using, such as Contacts, Claims, Templates, or Workflows.

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Best practices

  • Verify information against source records before relying on it.
  • Follow your organization’s access, review, and retention policies.
  • Use focused guides while completing the corresponding work in Vala.

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Common mistakes

Do not treat AI-generated output as a substitute for professional judgment or source review.

Quick Start

Complete an introductory Vala workflow.

Navigating Vala

Find the workspace for your next task.

Add Your First Client

Prepare for your first Client record.