> ## Documentation Index
> Fetch the complete documentation index at: https://docs.valaclaims.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Work through common Vala access, data, and workflow issues.

## Overview

Use this page to collect useful context and try safe checks before contacting Vala support.

## When to use

Use it when you cannot access an expected area, a workflow does not complete, or information appears in the wrong place.

## Prerequisites

* The email address associated with your Vala account
* The organization and workflow involved
* A description of what you expected and what happened instead

## Step-by-step

<Tabs>
  <Tab title="Access issue">
    <Steps>
      <Step title="Confirm the account">Make sure you are using the intended Vala account.</Step>
      <Step title="Confirm the organization">Check that you are in the organization where access was granted.</Step>
      <Step title="Contact an administrator">Ask an organization administrator to verify your current membership and role.</Step>
    </Steps>
  </Tab>

  <Tab title="Workflow issue">
    <Steps>
      <Step title="Preserve the context">Note the veteran, workflow, time, and action involved.</Step>
      <Step title="Avoid duplicate actions">Do not repeat a consequential action until you understand its state.</Step>
      <Step title="Contact support">Share the safe diagnostic context with [support@valaclaims.com](mailto:support@valaclaims.com).</Step>
    </Steps>
  </Tab>
</Tabs>

## Best practices

* Include the approximate time and workflow involved.
* Describe the visible message exactly.
* Remove sensitive information from screenshots unless support specifically requests it through an approved channel.

## Common mistakes

* Sharing passwords or full payment credentials
* Repeating an upload or send action without checking its state
* Omitting the organization or workflow involved

## Related pages

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/resources/faq">Browse general questions.</Card>
  <Card title="Security" icon="shield-halved" href="/administration/security">Review safe account practices.</Card>
</CardGroup>