> ## Documentation Index
> Fetch the complete documentation index at: https://docs.valaclaims.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Find concise answers to common questions about Vala.

## Overview

This page collects common questions about using Vala. Product-specific answers will expand as workflows are confirmed.

## When to use

Start here when you have a general question that does not require troubleshooting a specific error.

## Prerequisites

No prerequisites are required.

## Step-by-step

<AccordionGroup>
  <Accordion title="What is Vala?">
    Vala is an AI-powered software platform for preparing VA disability claims. It is built for accredited attorneys, claims agents, Veteran Service Organizations, and their teams.
  </Accordion>

  <Accordion title="Does Vala replace professional review?">
    No. Vala supports claim-preparation work. Your organization remains responsible for verifying information and applying professional judgment.
  </Accordion>

  <Accordion title="Can veterans use Vala directly?">
    Vala is designed principally for professional organizations that prepare VA disability claims. Contact Vala for current product availability and eligibility.
  </Accordion>

  <Accordion title="Where can I get help?">
    Browse Troubleshooting or email [support@valaclaims.com](mailto:support@valaclaims.com).
  </Accordion>
</AccordionGroup>

## Best practices

* Search the Help Center using the product term shown in Vala.
* Include relevant context when contacting support.

## Common mistakes

* Sending sensitive veteran records in an unapproved support channel
* Relying on an answer that does not match your current role or organization setup

## Related pages

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/resources/troubleshooting">Resolve a specific issue.</Card>
  <Card title="Welcome" icon="house" href="/getting-started/welcome">Return to the Vala overview.</Card>
</CardGroup>