> ## Documentation Index
> Fetch the complete documentation index at: https://docs.valaclaims.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

> Work with call and transcript information available in Vala.

## Overview

Calls brings call-related information into a reviewable workflow when the feature is available to your organization.

## When to use

Use it when an authorized call or transcript is relevant to your team's work.

## Prerequisites

* Access to the feature
* Required participant notice, consent, and authorization
* The correct Client or matter context

## Step-by-step

<Note>
  Detailed recording, upload, and transcript instructions are coming soon.
</Note>

## Best practices

* Follow consent and privacy requirements.
* Treat automated transcription as a draft.
* Review important names, dates, and statements carefully.

## Common mistakes

* Recording or processing a call without required authorization
* Assigning a transcript to the wrong matter
* Treating transcript text as perfectly accurate

## Related pages

<CardGroup cols={2}>
  <Card title="Ask Vala" icon="messages" href="/ai/chat-with-vala">Investigate related record context.</Card>
  <Card title="Security" icon="shield-halved" href="/administration/security">Review security guidance.</Card>
</CardGroup>